Return and Refund Policy Mission Technology Ltd.

Thank you for choosing Mission Technology Ltd. We are dedicated to delivering the finest products and service to meet your needs. However, if you find yourself unsatisfied with your purchase for any reason, please take a moment to review our return and refund policy outlined below.

Returns Procedure

Defective or Damaged Products:

In the event that you receive a product in a defective or damaged condition, kindly get in touch with us within 10 days of receiving your order.”

Change of Mind:

Should you decide to return a purchase due to a change of mind, you have the option to do so within 5 days from the date of delivery. Please be aware that for such returns, a restocking fee may be applicable.

To initiate a return, please follow these steps:

Contact Us: Initially, reach out to our customer support team at [your contact information]. Kindly provide your order number, a detailed description of the issue, and if applicable, include relevant photos showcasing the damage to the product.
Return Authorization: Our dedicated team will guide you through the return process and, if necessary, provide you with a Return Merchandise Authorization (RMA).
Package the Product: Take care to securely package the product, ensuring all original accessories and materials are included.
Shipping: Utilize a trackable shipping method to return the product to us. Please note, you are responsible for covering the incurred return shipping costs.

Refund Process

Once we receive your return and conduct a thorough inspection of the product, we will promptly initiate the refund process. Here’s a breakdown of how it works:

Refund Method: Rest assured, refunds will be issued using the same payment method employed for the original purchase.
Restocking Fee: If your return pertains to a change of mind and the product remains in good condition, there is a possibility of a restocking fee being applied.
Refund Timing: Typically, refunds are processed within 5 days following the receipt of your return. However, please keep in mind that the specific timing of the refund may be contingent upon your financial institution’s policies.

Refund Process

Non-Returnable Items

We would like to note that certain items fall under our non-returnable policy, which includes:

Products damaged due to customer mishandling.
Products lacking their original accessories or packaging.
Customized or personalized products.

Contact Us

If you have any inquiries or concerns regarding our return and refund policy, please don’t hesitate to reach out to us at sales@mstechhk.com. Our team is dedicated to providing assistance and ensuring your satisfaction with your purchase.

Updates to This Policy

Policy Updates:

Please note that we reserve the right to update our return and refund policy in alignment with changes in our practices or for legal, regulatory, or operational purposes. Any revisions will be promptly posted on this page, accompanied by a revised ‘Last Updated’ date.

Agreement upon Purchase:

When making a purchase with The Mission Technology, you are acknowledging and agreeing to abide by the terms and conditions specified in this return and refund policy.